1. Digital Goods & Instant Delivery
Due to the nature of electronic software licenses and digital keys, products are considered opened and redeemed once the digital key is revealed or delivered.
2. Refund Eligibility
You are eligible for a replacement or full refund under the following conditions:
- Invalid or Defective Key: If the key provided is invalid, already activated, or incorrect, and our support team cannot provide a working replacement within 48 hours of reporting.
- Non-Delivery: If your payment was completed, but you did not receive your key due to a system delivery failure (and the key has not been viewed/revealed).
3. Non-Refundable Scenarios
Refunds will not be issued if:
- The product key has already been successfully activated.
- You purchased the wrong software or system version due to user error (e.g., buying a Windows key for macOS).
- Your device does not meet the minimum system requirements specified by the software developer.
4. How to Request a Refund
Contact support@bleukeys.com or use our Order Lookup / Help Center within 14 days of purchase. Please include your Order ID, product key details, and a screenshot of any error code encountered during activation.